docs/troubleshooting/reportingissues/reportingissues.rst - fdio/vpp - Gitiles

 .. _reportingbugs:

 .. toctree::

 Reporting Bugs
 ==============

 Although every situation is different, this page describes how to
 collect data which will help make efficient use of everyone's time
 when dealing with vpp bugs.

 Before you press the Jira button to create a bug report - or email
 vpp-dev@lists.fd.io - please ask yourself whether there's enough
 information for someone else to understand and possibly to reproduce
 the issue given a reasonable amount of effort. **Unicast emails to
 maintainers, committers, and the project PTL are strongly discouraged.**

 A good strategy for clear-cut bugs: file a detailed Jira ticket, and
 then send a short description of the issue to vpp-dev@lists.fd.io,
 perhaps from the Jira ticket description. It's fine to send email to
 vpp-dev@lists.fd.io to ask a few questions **before** filing Jira tickets.

 Data to include in bug reports
 ==============================

 Image version and operating environment
 ---------------------------------------

 Please make sure to include the vpp image version and command-line arguments.

 .. code-block:: console

     $ sudo bash
     # vppctl show version verbose cmdline
     Version:                  v18.07-rc0~509-gb9124828
     Compiled by:              vppuser
     Compile host:             vppbuild
     Compile date:             Fri Jul 13 09:05:37 EDT 2018
     Compile location:         /scratch/vpp-showversion
     Compiler:                 GCC 7.3.0
     Current PID:              5211
     Command line arguments:
       /scratch/vpp-showversion/build-root/install-vpp_debug-native/vpp/bin/vpp
       unix
       interactive

 With respect to the operating environment: if misbehavior involving a
 specific VM / container / bare-metal environment is involved, please
 describe the environment in detail:

 * Linux Distro (e.g. Ubuntu 14.04.3 LTS, CentOS-7, etc.)
 * NIC type(s) (ixgbe, i40e, enic, etc. etc.), vhost-user, tuntap
 * NUMA configuration if applicable

 Please note the CPU architecture (x86_86, aarch64), and hardware platform.

 When practicable, please report issues against released software, or
 unmodified master/latest software.

 "Show" command output
 ---------------------

 Every situation is different. If the issue involves a sequence of debug CLI command, please enable CLI command logging, and send the sequence involved. Note that the debug CLI is a developer's tool - **no warranty express or implied** - and that we may choose not to fix debug CLI bugs.

 Please include "show error" [error counter] output. It's often helpful to "clear error", send a bit of traffic, then "show error" particularly when running vpp on a noisy networks.

 Please include ip4 / ip6 / mpls FIB contents ("show ip fib", "show ip6 fib", "show mpls fib", "show mpls tunnel").

 Please include "show hardware", "show interface", and "show interface address" output

 Here is a consolidated set of commands that are generally useful before/after sending traffic.  Before sending traffic.

 .. code-block:: console

     vppctl clear hardware
     vppctl clear interface
     vppctl clear error
     vppctl clear run

 Send some traffic and then issue the following commands.

 .. code-block:: console

     vppctl show version verbose
     vppctl show hardware
     vppctl show hardware address
     vppctl show interface
     vppctl show run
     vppctl show error

 Here are some protocol specific show commands that may also make
 sense.  Only include those features which have been configured.

 .. code-block:: console

      vppctl show l2fib
      vppctl show bridge-domain

      vppctl show ip fib
      vppctl show ip arp

      vppctl show ip6 fib
      vppctl show ip6 neighbors

      vppctl show mpls fib
      vppctl show mpls tunnel

 Network Topology
 ----------------

 Please include a crisp description of the network topology, including
 L2 / IP / MPLS / segment-routing addressing details. If you expect
 folks to reproduce and debug issues, this is a must.

 At or above a certain level of topological complexity, it becomes
 problematic to reproduce the original setup.

 Packet Tracer Output
 --------------------

 If you capture packet tracer output which seems relevant, please include it.

 .. code-block:: console

     vppctl trace add dpdk-input 100  # or similar

 send-traffic

 .. code-block:: console

     vppctl show trace

 Capturing post-mortem data
 ==========================

 It should go without saying, but anyhow: **please put post-mortem data
 in obvious, accessible places.** Time wasted trying to acquire
 accounts, credentials, and IP addresses simply delays problem
 resolution.

 Please remember to add post-mortem data location information to Jira
 tickets.

 Syslog Output
 -------------

 The vpp signal handler typically writes a certain amount of data in
 /var/log/syslog before exiting. Make sure to check for evidence, e.g
 via "grep /usr/bin/vpp /var/log/syslog" or similar.

 Binary API Trace
 ----------------

 If the issue involves a sequence of control-plane API messages - even
 a very long sequence - please enable control-plane API
 tracing. Control-plane API post-mortem traces end up in
 /tmp/api_post_mortem.<pid>.

 Please remember to put post-mortem binary api traces in accessible
 places.

 These API traces are especially helpful in cases where the vpp engine
 is throwing traffic on the floor, e.g. for want of a default route or
 similar.

 Make sure to leave the default stanza "... api-trace { on } ... " in
 the vpp startup configuration file /etc/vpp/startup.conf, or to
 include it in the command line arguments passed by orchestration
 software.

 Core Files
 ----------

 Production systems, as well as long-running pre-production soak-test
 systems, **must** arrange to collect core images. There are various
 ways to configure core image capture, including e.g. the Ubuntu
 "corekeeper" package. In a pinch, the following very basic sequence
 will capture usable vpp core files in /tmp/dumps.

 .. code-block:: console

     # mkdir -p /tmp/dumps
     # sysctl -w debug.exception-trace=1
     # sysctl -w kernel.core_pattern="/tmp/dumps/%e-%t"
     # ulimit -c unlimited
     # echo 2 > /proc/sys/fs/suid_dumpable

 Vpp core files often appear enormous. Gzip typically compresses them
 to manageable sizes. A multi-GByte corefile often compresses to 10-20
 Mbytes.

 Please remember to put compressed core files in accessible places.

 Make sure to leave the default stanza "... unix { ... full-coredump
 ... } ... " in the vpp startup configuration file
 /etc/vpp/startup.conf, or to include it in the command line arguments
 passed by orchestration software.

 Core files from private, modified images are discouraged. If it's
 necessary to go that route, please copy the **exact** Debian
 packages (or RPMs) corresponding to the core file to the same public
 place as the core file. In particular.

 * vpp_<version>_<arch>.deb         # the vpp executable
 * vpp-dbg_<version>_<arch>.deb     # debug symbols
 * vpp-dev_<version>_<arch>.deb     # development package
 * vpp-lib_<version>_<arch>.deb     # shared libraries
 * vpp-plugins_<version>_<arch>.deb # plugins

 Please include the full commit-ID the Jira ticket.

 If we go through the setup process only to discover that the image and
 core files don't match, it will simply delay resolution of the
 issue. And it will annoy the heck out of the engineer who just wasted
 their time. Exact means **exact**, not "oh, gee, I added a few lines
 of debug scaffolding since then..."
	.. _reportingbugs:

	.. toctree::

	Reporting Bugs
	==============

	Although every situation is different, this page describes how to
	collect data which will help make efficient use of everyone's time
	when dealing with vpp bugs.

	Before you press the Jira button to create a bug report - or email
	vpp-dev@lists.fd.io - please ask yourself whether there's enough
	information for someone else to understand and possibly to reproduce
	the issue given a reasonable amount of effort. **Unicast emails to
	maintainers, committers, and the project PTL are strongly discouraged.**

	A good strategy for clear-cut bugs: file a detailed Jira ticket, and
	then send a short description of the issue to vpp-dev@lists.fd.io,
	perhaps from the Jira ticket description. It's fine to send email to
	vpp-dev@lists.fd.io to ask a few questions before filing Jira tickets.

	Data to include in bug reports
	==============================

	Image version and operating environment
	---------------------------------------

	Please make sure to include the vpp image version and command-line arguments.

	.. code-block:: console

	$ sudo bash
	# vppctl show version verbose cmdline
	Version: v18.07-rc0~509-gb9124828
	Compiled by: vppuser
	Compile host: vppbuild
	Compile date: Fri Jul 13 09:05:37 EDT 2018
	Compile location: /scratch/vpp-showversion
	Compiler: GCC 7.3.0
	Current PID: 5211
	Command line arguments:
	/scratch/vpp-showversion/build-root/install-vpp_debug-native/vpp/bin/vpp
	unix
	interactive

	With respect to the operating environment: if misbehavior involving a
	specific VM / container / bare-metal environment is involved, please
	describe the environment in detail:

	* Linux Distro (e.g. Ubuntu 14.04.3 LTS, CentOS-7, etc.)
	* NIC type(s) (ixgbe, i40e, enic, etc. etc.), vhost-user, tuntap
	* NUMA configuration if applicable

	Please note the CPU architecture (x86_86, aarch64), and hardware platform.

	When practicable, please report issues against released software, or
	unmodified master/latest software.

	"Show" command output
	---------------------

	Every situation is different. If the issue involves a sequence of debug CLI command, please enable CLI command logging, and send the sequence involved. Note that the debug CLI is a developer's tool - no warranty express or implied - and that we may choose not to fix debug CLI bugs.

	Please include "show error" [error counter] output. It's often helpful to "clear error", send a bit of traffic, then "show error" particularly when running vpp on a noisy networks.

	Please include ip4 / ip6 / mpls FIB contents ("show ip fib", "show ip6 fib", "show mpls fib", "show mpls tunnel").

	Please include "show hardware", "show interface", and "show interface address" output

	Here is a consolidated set of commands that are generally useful before/after sending traffic. Before sending traffic.

	.. code-block:: console

	vppctl clear hardware
	vppctl clear interface
	vppctl clear error
	vppctl clear run

	Send some traffic and then issue the following commands.

	.. code-block:: console

	vppctl show version verbose
	vppctl show hardware
	vppctl show hardware address
	vppctl show interface
	vppctl show run
	vppctl show error

	Here are some protocol specific show commands that may also make
	sense. Only include those features which have been configured.

	.. code-block:: console

	vppctl show l2fib
	vppctl show bridge-domain

	vppctl show ip fib
	vppctl show ip arp

	vppctl show ip6 fib
	vppctl show ip6 neighbors

	vppctl show mpls fib
	vppctl show mpls tunnel

	Network Topology
	----------------

	Please include a crisp description of the network topology, including
	L2 / IP / MPLS / segment-routing addressing details. If you expect
	folks to reproduce and debug issues, this is a must.

	At or above a certain level of topological complexity, it becomes
	problematic to reproduce the original setup.

	Packet Tracer Output
	--------------------

	If you capture packet tracer output which seems relevant, please include it.

	.. code-block:: console

	vppctl trace add dpdk-input 100 # or similar

	send-traffic

	.. code-block:: console

	vppctl show trace

	Capturing post-mortem data
	==========================

	It should go without saying, but anyhow: **please put post-mortem data
	in obvious, accessible places.** Time wasted trying to acquire
	accounts, credentials, and IP addresses simply delays problem
	resolution.

	Please remember to add post-mortem data location information to Jira
	tickets.

	Syslog Output
	-------------

	The vpp signal handler typically writes a certain amount of data in
	/var/log/syslog before exiting. Make sure to check for evidence, e.g
	via "grep /usr/bin/vpp /var/log/syslog" or similar.

	Binary API Trace
	----------------

	If the issue involves a sequence of control-plane API messages - even
	a very long sequence - please enable control-plane API
	tracing. Control-plane API post-mortem traces end up in
	/tmp/api_post_mortem.<pid>.

	Please remember to put post-mortem binary api traces in accessible
	places.

	These API traces are especially helpful in cases where the vpp engine
	is throwing traffic on the floor, e.g. for want of a default route or
	similar.

	Make sure to leave the default stanza "... api-trace { on } ... " in
	the vpp startup configuration file /etc/vpp/startup.conf, or to
	include it in the command line arguments passed by orchestration
	software.

	Core Files
	----------

	Production systems, as well as long-running pre-production soak-test
	systems, must arrange to collect core images. There are various
	ways to configure core image capture, including e.g. the Ubuntu
	"corekeeper" package. In a pinch, the following very basic sequence
	will capture usable vpp core files in /tmp/dumps.

	.. code-block:: console

	# mkdir -p /tmp/dumps
	# sysctl -w debug.exception-trace=1
	# sysctl -w kernel.core_pattern="/tmp/dumps/%e-%t"
	# ulimit -c unlimited
	# echo 2 > /proc/sys/fs/suid_dumpable

	Vpp core files often appear enormous. Gzip typically compresses them
	to manageable sizes. A multi-GByte corefile often compresses to 10-20
	Mbytes.

	Please remember to put compressed core files in accessible places.

	Make sure to leave the default stanza "... unix { ... full-coredump
	... } ... " in the vpp startup configuration file
	/etc/vpp/startup.conf, or to include it in the command line arguments
	passed by orchestration software.

	Core files from private, modified images are discouraged. If it's
	necessary to go that route, please copy the exact Debian
	packages (or RPMs) corresponding to the core file to the same public
	place as the core file. In particular.

	* vpp_<version>_<arch>.deb # the vpp executable
	* vpp-dbg_<version>_<arch>.deb # debug symbols
	* vpp-dev_<version>_<arch>.deb # development package
	* vpp-lib_<version>_<arch>.deb # shared libraries
	* vpp-plugins_<version>_<arch>.deb # plugins

	Please include the full commit-ID the Jira ticket.

	If we go through the setup process only to discover that the image and
	core files don't match, it will simply delay resolution of the
	issue. And it will annoy the heck out of the engineer who just wasted
	their time. Exact means exact, not "oh, gee, I added a few lines
	of debug scaffolding since then..."